AI receptionist · breakdown and recovery firms

AI receptionist for breakdown and recovery firms: Marmi answers, books and texts, 24 hours a day

Ring Marmi is an AI receptionist built for UK breakdown and recovery firms. She answers your business phone in two rings, every hour of the day, asks the safety question first when it is urgent, takes the postcode, address and name, books into the slots you have made available, and texts both the caller and you. £79 a month including 300 minutes. You keep your number. Below is a real transcript of Marmi taking a breakdown and recovery firm call.

Ring the demo: 07360 266999 Get started

Say “breakdown” when she asks which business to be

What Marmi does for a recovery firm

Answer. Picks up as Southside Recovery in two rings, any hour, and finds out what the caller needs in one question.
Safety first. On an urgent call she says the safety line before anything else: “are you somewhere safe, and is anyone hurt?”
Book. Takes the postcode, house number and street, and name, offers one slot at a time from your real availability, reads it back and texts the confirmation.
Quote. Quotes only what is on your price list, with what it covers; anything else is a free quote visit or a message for the office.
Message. If nobody is free, or the caller wants a person, she puts them through to you, and if you can’t pick up she takes the details and texts you at once.

Safety first

Before anything else on an urgent call, Marmi says the safety line for your trade:

“are you somewhere safe, and is anyone hurt?”
“get everyone behind the barrier, well away from the car, and if you're on a smart motorway call 999 first”

What she never does

Never diagnose the fault.
Never promise an ETA not in slots.

A real call: Marmi as “Southside Recovery”

From our script test suite, September 2026. The caller’s lines were played by a scripted tester; every line from Marmi is exactly what she generated. Outcome: she booked the job. Quality score 5 of 5 from the same grader that scores every live call.

MarmiSouthside Recovery, Marmi speaking — how can I help?
CallerHi, I'd like to book a recovery service for my car please. It's broken down and I need it picked up sometime next week.
MarmiRight, where is the car at the moment?
CallerIt's at my home in Watford, on Station Road.
MarmiAnd what's the postcode?
CallerW D 4 8 H X — that's W, D, 4, 8, H, X.
MarmiW D 4, 8 H X — is that right?
CallerYes, that's right.
MarmiAnd the house number on Station Road?
CallerIt's number 14.
MarmiThanks. What day next week suits you best?
CallerTomorrow morning would be ideal if that's possible, otherwise just whenever you've got available.
MarmiI can't do tomorrow. The earliest I've got is Monday morning — does that work for you?
CallerYeah, Monday morning is fine, thanks.
MarmiWhat's your name?
CallerIt's Gemma Reid.
MarmiAnd what's the issue with the car — what's happened?
CallerIt won't start, so I need it towed to a garage for repair.
MarmiRight. Is it a van or a car?
CallerIt's a car — a blue Ford Focus.
MarmiThanks. I've got an opening Monday morning with our recovery driver — that'll be about an hour. Does that suit?
CallerYeah, that works for me. What time should I expect them?
MarmiI'll confirm the exact time when the office rings you on Monday to finish the booking off. What's the best number to reach you?
CallerIt's 07700 956432.
MarmiThanks. Just to confirm — that's Gemma Reid, 14 Station Road, Watford W D 4, 8 H X, your car won't start and needs towing to a garage, Monday morning with our recovery driver, about an hour. Is there anything the team should know — parking, a gate code, dogs?
CallerNo, that's all correct. There's nothing they need to know — easy access to the drive, no problems there.
MarmiI'll text the confirmation to the number you're calling from. You're all booked, the driver will be with you Monday morning. Bye for now.

Prices Marmi quotes on the demo line

These are the demo business’s prices. Yours replace them at setup, and Marmi only ever quotes what is on your list.

vans	Yes, up to 3.5 tonne
motorway	£150 minimum
local recovery	£95 within 10 miles
per mile after	£3.50 a mile

Hours on the demo: 24 hours.

Questions breakdown and recovery firms ask before signing up

How much does an AI receptionist cost for breakdown and recovery firms?

£79 a month including 300 call minutes, then 15p a minute. Setup is £149, waived for the first five founder customers. There is no contract and no per-seat pricing; one price covers every call to your number.

Do breakdown and recovery firms have to change their phone number to use Ring Marmi?

No. You keep your number and divert it to Marmi only when you don't answer, using one dial code that works on every UK network. Callers ring the number on your van, your website and Google, and Marmi picks up on ring five if you can't.

What does Marmi actually say when someone rings a recovery firm?

She answers as your business by name, finds out what the caller needs, asks the safety question first if it is urgent, takes the postcode, address and name, offers a slot from your real availability, reads the details back and texts the confirmation. The transcript on this page is a genuine call.

Does Marmi quote prices for breakdown and recovery firms?

Only the prices you give her. She never invents a figure: if something is not on your price list she says the office will confirm and takes a message. Call-out and fixed prices are quoted with what they cover, so a caller never hears a number on its own.

How does Marmi handle emergencies for breakdown and recovery firms?

are you somewhere safe, and is anyone hurt?

Can I hear Marmi before I sign up?

Yes. Ring the demo line on 07360 266999, say "breakdown" when she asks which business to be, and have a normal conversation. Nothing is stored except the demo transcript.

Try her as a recovery firm, right now

Ring 07360 266999, say “breakdown”, and give her a job. What you hear is what your callers would hear. Then get started: £79 a month, no contract, live within a day.